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Providing your business with Managed IT Support and hosted VoIP phones services in Oregon and Washington.

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You’ve come to the right place! Whether large or small, your business needs excellent IT Support. Doing it all yourself can be overwhelming. That’s where we can help. Here are just some of services we offer:

    • Fractional CIO or CISO
    • Business class IT support
    • Securing your environment
    • Strategic infrastructure planning
    • Disaster Recovery
    • Sensitive data cloud backup and restore
    • VoIP Phone systems
    • Software defined networking

Above all your time is valuable, so let us handle your IT support, while you run your business.

Contact us to learn more about making your growing IT and communication requirements manageable and affordable.

About Us

Founded by a cyber-security veteran with 30 years of experience, we’re a Managed IT Services Provider providing top notch support and VoIP to businesses in the the Pacific Northwest. Using proactive monitoring, we ensure high reliability, because prevention is better than cure!

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It’s time to make the move to Voice over IP

Still wondering if hosted VoIP is right for your business? Consider these key advantages: Manage multiple locationsOpen a new office. Support remote workers. With hosted VoIP, you can unite all employees with a single, unified phone system. Then, manage them all from one, intuitive user portal. Work from anywhereGive your teams the flexibility to work …

Find new ways to save on phone service…

Let’s find ways to cut costs. Get a free audit of your phone bill from Helm Rock Consulting! Eliminate the hidden costs of phone service Chances are, you may be spending too much on your current phone system. Hidden costs—like hardware replacements, annual maintenance contracts and infrastructure management—happen unexpectedly and add up quickly. Eliminate these …

Services

  • Firewalls
  • Remote and Local Networking
  • Server Maintenance
  • Database Maintenance (SQL)
  • Virtualization
  • WiFi
  • Bring Your Own Device

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Choosing The Best Phone Service For Your Business

You may have the smartest gadgets and the coolest software money can buy – but if your business telecoms service isn’t up to scratch, you could find yourself struggling to keep pace with your competitors. In this guide we’ll be looking at some of the criteria your should consider when choosing a telephone service to enhance your business.

We’ll begin by looking at the main categories of phone service available for business users.

Landline Systems

Tried, tested, and with years of backing from service providers and equipment manufacturers, a landline system may be an option if you’re in the early stages of enterprise development, own or currently rent your on-site hardware, and are hesitant about new technologies and their possible complications.

But while landline systems do traditionally offer consistently high voice quality and reliability of service, they may prove problematic if you or your employees spend a lot of time away from the office. And with the increasing need for modern business communications to incorporate aspects of other elements such as the sharing of documents, images, or large data files, the limitations of this technology may soon become apparent.

Mobile Networks

As you step away from traditional cable-based phone systems, smartphones and other mobile devices will figure largely in any option that you consider. At the scale of the smallest enterprises (where the number of people making up an organization may be very few), it’s possible to get by with a telecoms system based entirely on individually owned mobile phones.

Typically, this will involve paying for a subscription to a cellular service provider – with its attendant charges for international and long-distance calling, data plans, international roaming, and so forth. Tariffs and service levels are only as good as the network provider you choose – but for startup enterprises and small organizations on a budget, a mobile phone subscription can be a workable alternative to a traditional office phone line.

Virtual Phone Services

Especially popular amongst small and micro-sized enterprises, virtual phone services give the option for existing landlines to be diverted to your designated mobile phone numbers. This extends business phone availability to remote and mobile workers, who can be connected to a designated office site whose number is registered with the system. Some providers also offer virtual receptionist services.

Self-hosted VoIP

Voice over Internet Protocol or VoIP is a telecommunications technology based on digital data transfer which allows for an easier integration of both desk-based and mobile telephone equipment. IP telephony (a general term for phone systems using the internet as a transmission medium) makes use of both the internet and your organization’s Local Area Network (LAN), in conjunction with a virtual Private Branch Exchange (PBX).

Systems are largely software-based, so there’s little outlay required for on-premises hardware. Service plans vary, but it’s now a generally accepted fact that VoIP systems are considerably more cost-effective than landlines. Calls to phone numbers within the same network are usually free, while long-distance and international calls may be charged at local rates as they’re carried over internet channels.

The self-hosted VoIP option is dependent on your having an IP-PBX installed at your own business premises. This is a more cost-effective option if your organization has a capable IT department to handle the installation, maintenance, and upgrading of the equipment. Self-hosted VoIP is also a wise choice if you already have a fairly sizable workforce and anticipate future growth, as the system may be scaled to keep pace with your company’s development.

“Perpetual payment” models exist for self-hosted VoIP systems, whereby you can make an upfront payment then use the system “in perpetuity”, incurring minimal monthly overhead payments from that point on.

Cloud-based VoIP (Hosted VoIP or IP-PBX)

For those wishing to enjoy the cost and operational benefits of VoIP but lacking the staff or technical expertise to manage an on-premises solution, a VoIP system hosted and managed by a service provider in the cloud is the next best bet.

Besides the reduction in hardware, installation and maintenance requirements with your infrastructure resident in the cloud, there’s a corresponding relief from the burden of housing equipment on your premises – ideal in these times of escalating office rents. And if your organization exists across several branch sites or remote offices, the system can be configured to assign phone numbers based on any location that you designate.

This coverage extends to mobile devices, so remote and mobile workers can be connected to your business phone system regardless of their location. Systems can be scaled up or down easily, with a subscription payment model typically based on monthly charges.

Hybrid Systems

Larger enterprises and those wishing to extend the life of their existing hardware may opt for a combined system, connecting their Public Switched Telephone Network (PSTN) to their business IP-PBX system.

At the desktop level, there’s a range of hardware including hybrid phones which may be used as a standard landline or as a VoIP installation.

Some Points To Consider

In making your choice, here are some considerations to bear in mind:

  • Is your network bandwidth (internet connection speed) fast and reliable enough to assure smooth data transmission and voice quality for VoIP?
  • What kinds of features and telecommunications network access will you and your remote or mobile workers require?
  • What volume of calls do you anticipate – and will this change over time?
  • How many lines do you expect that you’ll need?
  • What kind of hardware do you already possess?
  • What equipment and software will you need to put a new system in place?

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